Your Online Portal
Resident Portal
Access your account on your browser. Securely pay rent online from anywhere. Set up automatic payments so you pay on time. With your Resident Portal, you can also sign documents and submit maintenance issues, which go directly to our maintenance queue.
Pay Rent and More
rmResident App
Access your tenant account directly from the rmResident app. Pay online and submit maintenance requests directly from your smartphone.
Our company code to use when logging in for the first time is: lava.
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Sign Up For Your Resident Portal
(For new residents)
Sign up today to pay rent, submit maintenance requests, and view your online account from anywhere.
Note: Use the email and phone number on file for you and get your account number from the management team.
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Tenant FAQs
- What’s there to do in Gallup?
- Are pets allowed?
- How do I submit a maintenance issue?
- What do I do if there is an urgent issue?
- I locked myself out. What do I do?
What’s there to do in Gallup?
If you love the outdoors, Gallup has a lot to offer. There’s mountain biking, trails, as well as local events (balloon festivals, Navajo Reservation dancing, etc.).
Here are some great resources for checking out what’s going on in Gallup:
Are pets allowed?
We allow for small pets to stay with you. We even have an on-site dog park to make them feel right at home.
There are additional fees if you’re bringing a pet: $300 Pet Fee (one-time), and $30/month Pet Rent.
How do I submit a maintenance issue?
You will log in to your account through the Resident Portal or through the rmResident App. Once logged in, navigate to the Maintenance Request section and add your new request there.
Please provide details of the issue and upload images/videos to help us understand what’s happening.
What do I do if there is an urgent issue?
If you experience a maintenance emergency outside of normal office hours, please call our main office at (505) 488-2069 and select Option 4 to be connected with our after-hours maintenance service.
Our Night Watch team is available seven days a week, including weekends and holidays, from 8:00 PM to 1:00 AM to respond to emergency maintenance issues and urgent property concerns.
If your emergency occurs outside of Night Watch hours, please leave a detailed message through the after-hours system. Your message will be reviewed, and the appropriate personnel will be contacted if the situation requires an immediate response.
Examples of maintenance emergencies include:
- Active water leaks or flooding
- Sewer backups
- Complete loss of heat or air conditioning during extreme weather
- Electrical hazards or complete power outages
- Building security concerns
- Fire or smoke emergencies (always call 911 first)
For non-emergency maintenance requests, please submit a service request through the Resident Portal or contact the office during normal business hours. Requests received after hours will be addressed on the next business day.
I locked myself out. What do I do?
If you are locked out of your apartment or your door access code is not working, please call our main office at (505) 488-2069 and select Option 4 to be connected with our after-hours maintenance team.
Our Night Watch team is available daily, including weekends and holidays, from 8:00 PM to 1:00 AM to assist with lockouts and electronic door access issues.
If your lockout occurs outside of Night Watch hours, please leave a detailed message through the after-hours system. A team member will respond as soon as possible.
Please Note:
- Residents may be required to provide photo identification before access to the unit is granted.
- Lockout assistance is provided for residents listed on the lease agreement.
- Lockout service fees may apply as outlined in your Lease Agreement.